Ideas Are Being Turned Into Digital
Directing incoming calls to the appropriate extensions or departments
Providing a voice menu for callers to navigate and reach the desired destination
Allowing users within the organization to communicate via extensions
Holding incoming calls in a queue during peak times
Contributing to cost savings through features like VoIP and efficient call handling.
A PBX is a private telephone network used within an organization, allowing users to communicate internally and externally using different communication channels, such as analog, digital, or VoIP (Voice over Internet Protocol).
The primary purpose of a PBX system is to facilitate internal communication within an organization and connect external calls to the appropriate internal extension.
There are traditional PBX systems, IP PBX systems, and hosted/cloud PBX systems. Traditional PBX uses physical hardware, while IP PBX relies on Internet Protocol for communication. Hosted PBX is a cloud-based solution where the PBX system is hosted and maintained by a service provider.
A PBX system works by routing calls between internal extensions and connecting external calls to the appropriate internal extension. It manages features such as call forwarding, voicemail, conference calling, and more.
PBX (Private Branch Exchange) and PABX (Private Automatic Branch Exchange) essentially refer to the same concept. The term “PABX” is an older term that emphasizes the automatic switching capabilities of the system.
VoIP PBX (Voice over Internet Protocol Private Branch Exchange) is a type of PBX that uses Internet Protocol to transmit voice and multimedia content. It allows for more cost-effective and flexible communication solutions.
Advantages include cost savings on internal calls, improved communication within the organization, centralized control over communication features, and the ability to integrate with other business applications.
An on-premise PBX is physically located within the organization’s premises and is maintained by the organization itself. A hosted PBX, on the other hand, is provided and maintained by a third-party service provider, and the organization accesses it via the Internet.