Table of Contents
Terms of Service
Additional Policies and Agreements
Payment Card Industry Security Standard Disclaimer
Certain Services; 404 Error Page
Third Party Products and Services
Third Party Providers
The Company as Reseller or Sub licensor
Third Party Websites
Prohibited Persons (Countries, Entities, And Individuals)
Account Security and Company Systems
Compatibility with the Services
Billing and Payment Information
Late Payment or Non-Payment
Managed shared, VPS and Reseller Services
Cancellations and Refunds
Non-refundable Products and Services
Large File Policy
CPU, Bandwidth and Disk Usage
Permitted CPU and Disk Usage
Reseller Terms and Client Responsibility
Limitation of Liability
Governing Law; Jurisdiction
Backups and Data Loss
Limited Disclaimer and Warranty
Support & Services
Changes to the Agreement or the Services
Terms of Service
These Terms of Service (the “Agreement”) are an agreement between you (“User” or “you” or “your”) and Green Line Service Group (Pvt) Ltd (greenline.lk). For all customers, “Company”,” we”, “us” or “our” shall refer to Green Line Service Group (Pvt) Ltd (greenline.lk).
This Agreement sets forth the general terms and conditions of your use of the products and services made available by us and on our website (collectively, the “Services”).
Additional Policies and Agreements
Use of the Services is also governed by the following policies, which are incorporated into this Agreement by reference. By using the Services, you also agree to the terms of the following policies.
- Acceptable Use Policy
- Backup Policy
Additional terms may also apply to certain Services, and are incorporated into this Agreement by reference as applicable. For example, the Affiliate Agreement, Domain Registration Agreement, Reseller Agreement, and VPS Addendum will also apply to you as applicable and would be incorporated into this Agreement.
Customer agrees when using, or accessing Green Line services that the terms and conditions of this policy will be met:
- User agrees to use the service in manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all
- Applicable Laws including, but not limited to Local, State or Federal Laws, Green Line reserves the right to cooperate with all or any law enforcement agencies.
- User agrees to follow the Acceptable Use Policy of any network user connects to, including Green Line system.
- Neither Green Line nor its Information Providers are responsible for any damages arising from User’s use of Green Line or by User’s inability to use Green Line service.
- User hereby agrees that any material submitted for publication on Green Line through user’s account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libelous. User’s may not host any hardcore adult content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on Green Line.
The following violations of “netiquette” are grounds for immediate suspension of service pending investigation by Green Line and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.
- Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles which are off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).
- Sending unsolicited mass e-mailings which provoke complaints from the recipients.
- Engaging in either of the above from a provider other than Green Line and using an account on Green Line as a mail drop for responses, or advertising a web site hosted at Green Line.
- Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by Green Line.
We will not provide source codes or any kind of original documents of our products or services for any reason for the users.
Impersonating another user or otherwise falsifying one’s user name in email, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous remailer services.)
Green Line prohibits IRC and associated programs, including psybnc, “bots”, etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.
Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by Green Line.
User agree to not use excessive amounts of resources. Any violations may result in us taking corrective action in order maintain server stability by killing any processes, disabling and/or suspending your account.
User may not use more than 100% CPU out of 1 CPU Core and the usage is limited to 1 CPU core, 1GB memory, 1024/Kbps IO – Read & write operations, no more than 100 NPROC – Processes or no more than 20 Entry Process. Cron jobs must not execute more than once every 30 minutes unless if specified by the script provider and will be niced to 10 or greater. Each user account may not send more than 100 emails per hour.
If it is determined that a customer’s account is overusing the system resources, we may temporarily suspend the account to prevent the server from experiencing any issues, resulting problems to other valued customers. If it is determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them alternative solutions or such as a Premium Hosting Plan with high resources, VPS or a Dedicated Server. Green Line will be the sole arbiter as to what constitutes a violation of this provision and Green Line reserves the right to make adjustments to these limits at our sole discretion.
All unmetered dedicated servers and virtual private servers are installed on hundred mbps shared bandwidth ports, unless service is sold as a specified port size or specified/requested as a capped port. Green Line reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client’s data transfer rate affects other Green Line clientele, Green Line reserves the right to throttle the service causing such a problem.
Green Line performs weekly backups on all of our servers to ensure critical files are never lost. Our daily and weekly backups are created for accounts that are under 5GB and 50000 Inodes. These limits apply to each cPanel user individually. Furthermore, Green Line does not guarantee this feature to any of the clients, and therefore strongly advise the client to regularly perform a backup of their own data, hosted with us. In the unfortunate event that the client has lost their data hosted with Green Line, will use reasonable endeavors to restore the client’s data(this may be cause additional charges); however Green Line will not be responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups or any data loss due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood as no backup method is failsafe therefore, we make no warranties.
The use of more than 20,000 inodes on any cPanel account (single user) may result in automatic warning on cPanel > Stats > inodes. There will be no service interruption at this stage but if no action is taken to reduce the inodes, service interruption may take place once a user reach 50 000 Inodes. Accounts found to be exceeding the 50 000 inode limit will automatically show resource exceeded message and may be suspended if no action is taken to reduce the inode count. Virtual private servers have a server wide limit of 2 million and there are no per cPanel user limits. Users with reseller plans have a reseller wide limit of 1 million inodes in addition to the per user limit, however this reseller limit is not something we actively enforce and it will only become an issue if a reseller is causing problems for other resellers on the server. If a resellers inode usage is in between 5 to 10 million inodes we may request the reseller to upgrade to a dedicated server or provide adequate time to resolve the inode usage, if no action is taken by the reseller, account may be suspended. Budget resellers have a per user limit of 50,000 inodes and a 250,000 reseller wide limit of inodes. If this limit is exceeded, we may request the budget reseller to upgrade to a normal reseller plan or provide adequate time to resolve the inode usage, if no action is taken by the budget reseller, account may be suspended.
Every file (a web page, image file, email, etc.) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files or resellers with millions of files that cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.
User MUST NOT use our hosting services to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free email services, Free blogging services, Free home pages, Free image hosting, Free trial accounts.
If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary to address the situation.
File hosting, video sharing or file storage of any type is strictly prohibited on any and all reseller, shared and hosting servers. You MAY NOT use your hosting with Green Line as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloads on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your account as a storage repository for MP3, games, video, photos, images, audio or music files or as a backup storage facility.
Green line Web Hosting Network is not for file hosting and distribution – as such, customers may not host any files larger than 25MB in size that is observed to be available for the sole purpose of download. Such files include but are not limited to. ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail firstname.lastname@example.org.
Abuse of Green Line Staff or Support Personnel: At Green Line, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:
Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to email, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol, or in-person communication. Yelling or shouting at our staff.
Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.
By registering for or using the Services, you represent and warrant that:
- You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
- If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.
- It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. We are not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our support team via tickets or update your contact information through your Account Area. Providing false contact information of any kind may result in the termination of your account. For dedicated server purchases or in certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.
- You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.
Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Company Content”), are the proprietary property of the Company or the Company’s licensors. Company Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Company Content. Any use of Company Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Company Content. All rights to use Company Content that are not expressly granted in this Agreement are reserved by the Company and the Company’s licensors.
You may upload, store, publish, display, and distribute information, text, photos, videos and other content for your website on or through the Services (collectively, “User Content”). User Content includes any content posted by you or by users of any of your websites hosted through the Services (“User Websites”). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to us that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.
Solely for purposes of providing the Services, you hereby grant to the Company a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, the Company does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.
We exercise no control over, and accept no responsibility for, User Content or the content of any information passing through our computers, network hubs and points of presence or the internet. We do not monitor User Content. However, you acknowledge and agree that we may, but are not obligated to, immediately take any corrective action in our sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that the Company shall have no liability due to any corrective action that we may take.
SMS Service, means Short Message Service whereas 160-character message sent BY CORPORATE CUSTOMER to CDMA or GSM mobile handsets through all the fixed and mobile telecom operators registered under Telecommunication Regulatory Commission, Sri Lanka.
The Corporate SMS Services shall be provided through an online web interface application administered by Green Line, where user will be provided with a username and password to have the privilege to access and use the application.
The Customer is responsible for the safe keeping of the username and password and In the event that the Customer’s password becomes exposed to any unauthorized party, the Customer is responsible to take action to change it immediately using the methods on the site.
Green Line will provide sufficient training to the customer after initial implementation of the SMS solution. Customer is advised to train sufficient number of employees to operate the system to use this service properly to avoid difficulties in case of internal transfer/leaving of customer’s employees who possess the knowledge on the said system etc.
Security and maintenance – Internet Data Center service levels and certifications will apply.
Customer shall use the “Enterprise Messenger Service”, only with recipient’s consent, which is a Closed User Group.
Customer undertakes to obtain and maintain any licenses, or approvals as are required under the applicable laws for carrying out its business and for offering the services at terminated destination.
Customer undertakes to indemnify Green Line and keep it indemnified against all liabilities, losses, costs damages, expenses, demands, proceedings, claims and actions Green Line may suffer or incur (including all legal and other charges and expenses which may be incurred) of whatever nature and howsoever arising as a result of The Customer failure to obtain or maintain such licenses or approvals pursuant to this Article.
Customer will write and\or generate the SMS text on his own full responsibility and Green Line shall not be responsible in any way for the SMS text, and the Customer shall indemnify Green Line for any damages\losses may be incurred by Green Line from such text.
The Customer shall offer diverse content using the Enterprise Messenger. In deciding on the content included within the SMS, the Customer shall abide by the following:
The Customer shall be solely responsible for the preparation of all information and shall be solely liable in respect of the content of the messages, information and the quality of information; the guidelines to be taken into consideration by the Customer, with regards to the contents shall include, but not be limited to the following:
- Messages and information that communicate words, which promote or incite terrorism, the misuse of weapons, or encourage or incite a person to commit a criminal offence, are not permitted.
- Messages and information must take into consideration social values and human dignity and not be of a kind that might induce or promote racial or religious disharmony.
- Messages and information sent as a result of spamming are not permitted.
- Messages and information must be accurate and shall not be designed to mislead or misrepresent.
- Messages, information, or programs of an explicitly or implicitly sexual nature are not permitted.
- Messages, information, or programs must not suggest encourage or incite any person to use harmful substances or engage in dangerous practices.
- Messages, information, or programs, which may be considered unsuitable for a general audience including children, shall not be permitted.
- Messages, information, or programs, which involve the collection of personal information, such as names and addresses, must make clear to all Subscribers the purpose for which the information is required.
- Messages, information, or programs containing professional services such as financial, legal, medical, or dental services must state within or after the message or program the sources of the information and the professional standing of the service and must comply with the relevant laws and regulations.
- Messages or programs designed for, either wholly or in part, aimed at an audience of children (persons under the age of 18) must not include, references to sexual practices or inappropriate or offensive Language.
- Messages, information, or programs, which reflect a particular religious or ethical viewpoint, must not offend the sensibilities of those who hold different beliefs or opinions.
- Messages, information, or programs for the purpose of fund raising for charity must be in conformity with the relevant laws and regulation in Sri Lanka.
- Messages must not contain any notifications, advertising, promotional or marketing information of any mobile operator or a competitor of a mobile operator.
- The Customer shall be committed to use the SMS Service in accordance with the utmost technical specifications and shall broadcast SMS messages in accordance with the laws of the countries where the messages are terminated.
- The Customer commits to abide by the internal technical & administrative processes and procedures of Green Line for the use of the SMS Service on Green Line network.
- The Customer shall not permit or allow acting or omitting to act in any way, which may injure or damage any person’s property or may cause the Facility or the quality of the SMS Service to be suspended.
- The Customer shall not use or allow its employees to use the Link, Facility, or have access to the SMS Services for any improper, immoral, or unlawful purposes.
- The Customer shall not use the Facility and the SMS Services for any purpose other than the intended approved use from Green Line.
Green Line has the right to terminate the SMS services without notice to the customer upon the occurrence of the following:
- Green Line SMS service used for “Spamming”, unauthorized/illegal activities of any kind.
- Distribution of any kind of SMS prohibited by Telecommunication Regulatory Commission (TRC).
- Violation of any other conditions of the Subscriber Contract entered into with Green Line.
Green Line shall have an absolute discretion, upon notification to the Customer, to suspend the Enterprise Messenger and the access to any particular SMS Service(s) without any justifications and as Green Line shall deem appropriate. Green Line will notify The Customer 5 days prior to suspension.
Green Line shall have the right to suspend the Provision of Enterprise Messenger Services, and stop any sending process of any SMS at any time and without notice, if according to Green Line’s opinion the Customer was in breach of any of its obligations under this agreement including but not limited to the obligations stated under clause 10 (ten) herein.
Green Line will not be held responsible for solution failure /malfunctions due to failures of other operator’s links used by customer with this application.
Payment Card Industry Security Standard Disclaimer.
We comply with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of your data and billing information. However, you are solely responsible for the security of the data and billing information you collect on your User Website. We do not monitor User Websites for compliance and therefore we are not able to verify whether any User Website complies with the PCI Standard.
User agrees to pay Green Line all charges relating to the use of User’s account(s) according to rates and prices stated on said sales order at the time of commencement.
User is responsible for charges at the time the service is used and Green Line may apply the amount due to User’s credit card at any time.
Green Line reserves the right to suspend access to service for User’s account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants Green Line the right to charge payments to that card on each due date. Customer further agrees not to challenge or dispute any charge representing hosting payments.
Non-Payment: All web hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for three (3) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after thirty (30) days of non-payment will be destroyed for security and privacy reasons.
All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within 24 hours, during the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within three (3) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed..
Payment Reminders: Our credit card processor will remit payment for all recurring orders, for services on the monthly anniversary date. It is client’s responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that dues are paid on time and the email address on file is working and allowed to receive reminders Green Line. Once a payment reminder dispatched from Green Line. it is considered as a valid payment reminder. Green Line does not take any responsibility for non-deliverable email addresses or email sent by Green Line. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice. The second day and the third day, second and third payment reminders will be sent us. The fourth reminder will be sent on the fourth day and then, there will be include up to a Rs. 1500 of late fee. The seventh day customer services may be suspended temporarily for non-payment. There will be an activation fee, beside the late fee at the activation after this kind of suspension.
Certain Services; 404 Error Page
In the event you fail to configure a 404-error page, a default 404 error page will be configured by the Company to appear in the event an Internet user enters a URL related to your domain but for which no file is associated. By not configuring a 404-error page, you hereby consent to and authorize the Company’s placement of a default 404-error page and its associated content on your website. The Company’s 404 error page may contain advertisements and other materials selected by the Company in the Company’s sole discretion. This may include, but is not limited to, third-party websites, third-party product and service offerings, and/or Internet search engines. You may change the 404-error page configuration at any time. The Company reserves the right to collect and retain all revenue obtained from such advertising and other materials.
Third Party Providers
We may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing.
The Company does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. The Company is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
The Company as Reseller or Sub licensor
We may act as a reseller or sublicense of certain third party services, hardware, software and equipment used in connection with the Services (“Resold Products”). We shall not be responsible for any changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold Products, either sold, sublicensed or provided by us to you will not be deemed a breach of the Company’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You are entitled to use any Resold Product supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Resold Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.
Third Party Websites
The Services may contain links to other websites that are not owned or controlled by us (“Third Party Sites”), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (“Third Party Content”). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party’s terms and policies, including privacy and data gathering practices of any website to which you navigate.
Prohibited Persons (Countries, Entities, And Individuals)
The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the Sri Lanka Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), and other Sri Lanka authorities (collectively, “Sri Lanka Trade Laws”). You may not use the Services to export or reexport, or permit the export or reexport, of software or technical data in violation of Sri Lanka Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is the target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under Sri Lanka Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which Sri Lankan persons may not contribute without a Sri Lankan Government license. Unless otherwise provided with explicit written permission, the Company also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.
Account Security and Company Systems
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
The Services, including all related equipment, networks and network devices are provided only for authorized customer use. We may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be scanned, examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes.
Any account found connecting to a third-party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. We may, at our discretion, request documentation to prove that your access to a third-party network or system is authorized.
Any account that is found to be compromised may be disabled and/or terminated. If you do not clean up your account after being notified by us of an ongoing issue, we reserve the right to keep your account disabled. Upon your request, we may clean-up your account for an additional fee.
We reserve the right to migrate your account from one data-center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.
Compatibility with the Services
You agree to cooperate fully with us in connection with our provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, the Company is not responsible for any delays due to your failure to timely perform your obligations.
You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by us to provide the Services, which may be changed by us from time to time in our sole discretion.
You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. The Company does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content.
We have a zero-tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our “Suggestions & Complaints” Department to discuss your issue, this will result in immediate account termination without any refund. Also, it may cause
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our
Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGN UP with Green Line in the first place.
You can customize our service packages under the limitations of ability and there will be additional charges according to relevant addons. This customizations are not available for and not limited to POS system, Gateways, etc.
By the Account Activation Date of each month, Green line Web Hosting Network shall either.
We billed most of the services annually. However, there will be billed monthly, quarterly, semi-annually depending upon the service. The billing system generates a renewal invoice 30 days prior to the service. Customers should pay invoices before the due date. All the services unpaid at the due date will be suspended on the due date. If the invoices remain unpaid for 30 days past the due date, service will be terminated.
We accept cash/cheque /online transfer payment to our local bank accounts which are state on the account details page.
Also, we accept Credit Card Payments. VISA and Master Card Payment handle by the Secure Payment Gateway Facilitate by Sampath Bank PLC if the customer is connecting from Sri Lanka. Otherwise, the customer will redirect to International Payment Gateway. Credit Card Payments made at Payhere Secure Internet Payment Gateway accept in LKR (Sri Lankan Rupees)
All the International Credit Card Payment handle at 2CheckOut.com International Payment Gateway. Customers will be asked to pay invoices in USD as 2Checkout.com does not support LKR. Currency Conversion on the system: USD 1.00 = LKR 120.00 and there will be no refund provided for the currency rate difference due to the exchange rate difference with the current market rate.
Also, we accept Online Payment using PayPal using 2CheckOut.com International Payment Gateway. Customers will be asked to pay invoices in USD as 2Checkout.com does not support LKR. Currency Conversion on the system: USD 1.00 = LKR 120.00 and there will be no refund provided for the currency rate difference due to the exchange rate difference with the current market.
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.
Unless otherwise provided, you agree that until and unless you notify us of your desire to cancel the Services, you may be billed, but we are not obligated to bill you, on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
If you maintain a credit balance, we will deduct from the credit balance when you purchase products or services from us. If the credit balance is insufficient for processing the order the order may not be processed. Any negative balance in the Advance Account will become immediately payable. If you do not correct a negative balance in your account within 24 hours, we reserve the right to terminate the Services with immediate effect and without any notice.
Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority, unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
Late Payment or Non-Payment
Any invoice that is outstanding may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by the Company, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. You have five (5) days from the expiry date to pay the outstanding amount due for a dedicated server. After 5 days, the data on the dedicated server will be permanently deleted and cannot be restored.
Domain registrations. No refunds will be given once a domain is registered.
Domain Renewals. You can manage domain renewals in your control panel. Domain renewal notices are provided as a courtesy reminder and we are not responsible for any failure to renew a domain or failure to notify about a domain renewal. No refunds will be given once a domain is renewed.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.
The Company reserves the right to change prices, the monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.
Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.
There are no refunds on dedicated servers. The fifteen (15) day money- back guarantee does not apply to dedicated servers.
Managed shared, VPS and Reseller Services
The Company offers a fifteen (15) day money- back guarantee for Business Linux, Managed Linux, Powerful Linux, WordPress, Windows Shared, Cloud Hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within fifteen (15) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.
We have an availability guarantee of 98.9% availability per month. If this is not met, we will, on request, credit your hosting with 1 day for each hour your site is down, up to a maximum credit of 30 days in any calendar month. The Uptime Guarantee is only applicable to shared web hosting. It is not applicable to domain name registrations or other kind of services.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, dedicated servers, virtual private servers POS systems, SMS Gateway, Websites, Designing, other products and overage fees.
Non-refundable Products and Services
Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on any other services of the company mentioned in refund policies.
Without waiving any of its other rights under this Agreement, Green Line offers to its Customers a 15-day money-back guarantee on fees for hosting services. It will be only 3-day money-back warranty for VPS and dedicated severs. If for any reason you cancel your account within fifteen (15) days starting from the day Green Line dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. Green Line may refund after an investigation about cancelation reason and Green Line has the all authorities in refunding process; provided, however, that you have never previously obtained a refund under the 15-Day Guarantee. If you have ever previously obtained a refund under the 15-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 15-Day Guarantee. The 15-Day Guarantee applies to your first order of Web hosting services from Green Line and does not apply to any changes to your service at any time.
You may terminate or cancel the Services from the control panel. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.
Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.
We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at https://manage.greenline.lk/ > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. Green Line requires a seven (7) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month-to-month services. Failure to supply the requisite seven (7) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that Green Line does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any 15-day money back guarantee.
All cancellation requests must be made directly via www.manage.greenline.lk. Cancellations requests are not accepted by email, postal mail, by phone. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, Green Line reserves the right to terminate the customer account with immediate effect without any prior notice.
We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm the Company or others or cause the Company or others to incur liability, as determined by us in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, the Company may charge you for all fees due for the Services for the remaining portion of the then current term.
UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED.
Some of Shared hosting has been designed to host most personal, small business websites. To support this, we offer unmetered disk space, unmetered bandwidth and unmetered websites on some of our plans.
Large File Policy
Green line Web Hosting Network is not for file hosting and distribution – as such, customers may not host any files larger than 25MB in size that is observed to be available for the sole purpose of download. Such files include but are not limited to. ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail: email@example.com
Permitted CPU and Disk Usage
All use of hosting space provided by greenline.lk is subject to the terms of this Agreement and the Acceptable Use Policy. Shared hosting space shall only be used for:
(i) web files; (ii) active email; and (iii) content of User Websites.
However, Shared hosting space may not be used for any activity not listed above, including but not limited to: (i) storage of media, emails, or other data as determined by the service providers; or (ii) offsite storage of electronic files, email or FTP hosts; (iii) gaming server; or (iv) to store over 50,000 files; or (v) run MySQL queries longer than 15 seconds; or (vi) use more than 50% of your website’s disk space for storing emails. Notwithstanding the above, your email storage cannot exceed 10 GB of disk space or not more than 100 Million emails used by your Hosting order, even if it is within the aforesaid 50% of your website’s disk space. or (vii) use more than 2 GB or lesser based on the offering per database. We expressly reserve the right to review every shared account for excessive usage of CPU, disk space and other resources which might affect the stability, performance and uptime of our servers, storage and network that may be caused by your violation of this Agreement or the Acceptable Use Policy or otherwise.
If you are in violation of the above, we may, in our sole discretion require you to upgrade your package, or move to a VPS or Dedicated server (depending on which package would meet your needs) or terminate access to the Services or remove or delete User Content for those accounts that are found to be in violation of this Agreement and other policies. Please note, Dedicated and VPS usage will be limited by the resources allocated to the specific plan that you purchase.
Additionally, specific limits on the services have been mentioned on the product that you purchase, which include but are not limited to Shared hosting, Cloud hosting, WordPress hosting, VPS, Dedicated and Email hosting. If we encounter any website/package/order/customer consuming more than 10% of the system resources for more than 60 seconds which might affect the stability, performance, and uptime of our servers, storage and network, we may require to you upgrade your package, or move to a VPS or Dedicated server, or we may take action to restrict the bandwidth or other resources applicable for your website/package/order/account.
Reseller Terms and Client Responsibility
Shared accounts may not be used to resell web hosting to others. If you wish to resell hosting you must use a reseller account.
Resellers shall ensure that each of its clients, customers or users (“Reseller Users”) complies with this Agreement, including for the sake of clarity.
Resellers are responsible for supporting Reseller Users, including but not limited to providing customer service, billing support and technical support. The Company does not provide support to Reseller Users. If a Reseller User contacts us, we reserve the right to place a reseller client account on hold until the reseller can assume responsibility for the Reseller User. All support requests must be made by the reseller on Reseller User’s behalf for security purposes.
Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of Reseller Users. The Company may hold any reseller responsible for any of their client’s actions that violate the law or this Agreement.
The Company is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify the Company from and against any and all claims made by any User arising from the reseller’s acts or omissions.
The Company reserves the right to revise our Reseller Program at any time. Changes shall take effect when posted online or on any subsequent date as may be set forth by the Company.
Resellers in the the Company’s Reseller Program assume all responsibility for billing and technical support for each of the Users signed up by the reseller.
If your domain gets deleted, expired, transferred away or cancelled without your knowledge or consent, you have to inform us via a greenline.lk Ticket (greenline.lk account -> Submit a Ticket) within 21 days from the deleted, expired, transferred or cancelled date. We do not take responsibility for such incidents after 15 days.
Limitation of Liability
In no event will the company, its directors, employees or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the services, or any user content, user websites or other materials accessed or downloaded through the services, even if the company is aware or has been advised of the possibility of such damages.
Notwithstanding anything to the contrary contained herein, the company’s liability to you, or any party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to the company for the services in the three (3) months prior to the initial action giving rise to liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.
You agree to indemnify, defend and hold harmless the Company, our affiliates, and their respective officers, directors, employees and agents (each an “Indemnified Party” and, collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.
Your use of the Services is also governed by the following:
- All disputes, controversies and differences arising out of or relating to this Agreement, including a dispute relating to the validity or existence of this Agreement
- (“Dispute”) shall be referred to and resolved by arbitration in Colombo, Sri Lanka.
The Company and User are independent contractors and nothing contained in this Agreement places the Company and User in the relationship of principal and agent, partners or joint ventures. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.
Governing Law; Jurisdiction
Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of Sri Lanka.
Notwithstanding the foregoing, the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Backups and Data Loss
Your use of the Services is at your sole risk. the Company does not maintain backups of dedicated accounts or the Services purchased by you. You should not rely on the Company for backup. It is solely your responsibility to maintain backups. the Company is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on the Company’s servers.
Limited Disclaimer and Warranty
The services provided under this agreement are provided on an “as is” and “as available basis.” Except as expressly provided in this section, the company and our affiliates, employees, agents, suppliers and licensors disclaim all warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose, or non-infringement. The company and our affiliates, employees, agents, suppliers and licensors make no representations or warranties (i) that the services will be uninterrupted, error free or completely secure; (ii) as to the results that may be obtained from the use of the services; or (iii) as to the accuracy, reliability or content of any information provided through the services. The company and our affiliates, employees, agents, suppliers and licensors are not liable, and expressly disclaims any liability, for the content of any data transferred either to or from users or stored by users on or through the services. The terms of this section shall survive any termination of this agreement.
We might have, from time to time, to perform maintenance, upgrades, or replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintenance, upgrade or exchange the server, for no more than 12 hours+. In this event, the users will be sent an e-mail at least 24 hours before the due date and time for maintenance.
Support & services
Green line offers comprehensive 24/7/365 technical support to all Customers via our Ticketing System (available via Email and GUI). Some general guidelines and terms are:
- Green line supports fully any issue related to the Green line servers’ physically functioning
- Green line does not offer technical support for application-specific issues, such as configuration, programming, web or mail server configuration, or any such issue
- Green line does not provide technical support to your customers or users
- The use of all Green line services is at your own risk
- Green line Snapshots and backups are not guaranteed or validated in any way
- You agree to take full responsibility for all files and data in your account
- You agree to maintain locally an appropriate backup of files and data stored on the Green line servers
This Agreement, including policies and documents incorporated by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.
Green Line may modify these terms and conditions upon notice published online via Green Line. User’s use of Green Line services after such notice shall constitute user’s acceptance of the modifications to this Agreement. Users haven’t any rights to criticize any modifications in agreements. So, if any user may not agree with them, it will be more suit to deal with another provider.
This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.
Changes to the Agreement or the Services
We may change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on our website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date these terms were last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services.
If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.
No failure or delay by you or the Company to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.
You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of the Company. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. We may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.